The first step is always establishing goals that align with your client’s business goals. This will ensure both you and them will be on the same page towards the same result.
Whatever you plan and execute along the way, the goals will work as a guide that helps you adhere to what the client wants to achieve. This will make the client feel that you always keep them in mind.
However, things might go differently and not everything always goes according to plan. So, it is important to continuously improve and adapt to the situation.
Which leads to the second point…